Refund policy

Refund & Return Policy

Last updated: August 8, 2026

We want you to love your OOM purchase. If something isn't right, we're here to help.

Return Eligibility

You may request a return or exchange within 14 days of delivery if:

  • The item is unused and in its original condition
  • The item is defective or damaged upon arrival
  • You received the wrong item

Due to the handmade nature of our crochet products, slight variations in color and shape are normal and not considered defects.

Non-Returnable Items

  • Items marked as final sale
  • Personalized or custom-made items
  • Items damaged due to misuse or normal wear

How to Request a Return

  1. Email hello@oomly.store within 14 days of delivery
  2. Include your order number, photos of the item, and reason for return
  3. Our team will respond within 2 business days with return instructions

Refunds

  • Approved refunds are processed within 5–10 business days after we receive the returned item
  • Refunds are issued to the original payment method
  • Original shipping fees are non-refundable unless the return is due to our error

Damaged or Defective Items

If your item arrives damaged, please contact us within 48 hours with photos. We will offer a replacement or full refund at no additional cost.

Contact

Email: hello@oomly.store