FAQ

Frequently Asked Questions

Are these finished bags or blankets?

No. Almost all Milu listings on OOM are DIY material kits. You receive yarn, hardware, and tutorial access — you crochet the project yourself. Finished photos in listings show what your completed project can look like.

Are the kits beginner-friendly?

Many bag kits are suitable for beginners with basic crochet skills (chain, single crochet, etc.). Blanket kits are generally intermediate due to time and complexity. Each product page lists skill level and estimated time.

Is a crochet hook included?

It depends on the kit. Some include a hook tool set (hook, markers, needles); others list hook size as recommended only. Check the What's Included section on each product page.

Will the yarn color match the photos exactly?

We use supplier listing photos from Milu Handmade. Yarn is dyed in batches — slight color variation between batches is normal. Segment-dyed yarn may look different on the skein exterior depending on how it was wound; the finished piece blends the intended colors.

What about knots in the yarn?

Occasional factory knots can occur in machine-spun yarn. This is normal and not a defect. Follow the tutorial splicing method if you encounter a join.

How long does shipping take?

Processing: 1–3 business days. Standard international delivery: approximately 10–20 business days after dispatch. See our Shipping page for details.

Do you offer free shipping?

Yes — free standard shipping on orders over $99.

Is there a first-order discount?

Use code WELCOME10 for 10% off your first order at checkout.

What is your return policy?

Unused, unopened kits in original condition may be returned within 14 days of delivery. Opened yarn kits cannot be resold and may not qualify — contact us first. See our Refund Policy.

How do I get the tutorial?

Tutorial access is provided via supplier video guides referenced in your kit materials and listing images. If you cannot find the guide after purchase, email hello@oomly.store with your order number.